CSDC Solutions is dedicated to helping your company assess and implement a Customer Success model which drives value, reduce churn and increase upsells with your customer base.
CSDC Solutions is dedicated to helping your company assess and implement a Customer Success model which drives value, reduce churn and increase upsells with your customer base.
Schedule a free initial assessment and we’ll discuss what you’re not achieving with your current post-sales customer team and where you’d like it to be
Discuss customer essentials which matter most to your business
Evaluate current metrics of success
Review current structure to ensure it’s meeting needs of customers
Your customer teams are in place and moving along. However, you find the team or leader could benefit from an experienced outside coach while continuing to scale their customer program.
Getting started with Customer Success
Tackling difficult customer conversations
Team alignment between Customer and Sales Teams
How to anticipate and handle renewals with confidence
Setting or resetting proper customer expectations
Your customer base is growing and your team needs help driving value consistently in a post-sales role. Or perhaps, your Customer Team is trying to pivot from reactive to proactive customer engagement and churn has become an issue.
Stepping in for roles such as Head of Customer Success, VP of Customer Success or Customer Success Manager
Customer journey maps to optimize value drivers to customers
Customer marketing plans
Customer Success Playbook assessment and/or buildout
Customer segmentation evaluations