CSDC Solutions is dedicated to helping your company assess and implement a Customer Success model which drives value, reduce churn and increase upsells with your customer base.
CSDC Solutions is dedicated to helping your company assess and implement a Customer Success model which drives value, reduce churn and increase upsells with your customer base.
Let’s first walk through questions about your current customer model, what’s not working or where you’d like to see improvements. We’ll discuss the present and listen to where you’d like to be in the future.
Discuss effectiveness of onboarding and communication campaigns
Review current definition(s) of success for customers
Next, we’ll work with you to combine our expertise with your ambition to improve your customer teams and the value they provide your customer base. We’ll highlight the best initial next steps.
Specific and actionable steps your leadership and/or customer teams can begin to implement
Recommendations which can help drive immediate value for your customers to improve retention and upsell opportunities
Lastly, we’ll focus on assisting with the implementation of your plan. This can be done in a number of ways depending on how involved you’d like us to be.
New customer program and structure buildout
Train and coach team members on new programs and objectives
Working through proper expectation setting and re-setting for customers along with product value driven conversation topics