CSDC Solutions is dedicated to helping your company assess and implement a Customer Success model which drives value, reduce churn and increase upsells with your customer base.
Aligning with Marketing can be one of the biggest drivers to a successful product launch.
The truth is though, this is where the next phase of your work starts and will determine if you’ll have a successful long-term customer or one that’s ready to leave right when the contract is up.
If the short-term thinking continues to dominate the conversation and be the focus, you’ll never get over the hump for buy-in needed from your company’s leadership. It’s this all-in understanding you need in order to have a supported and powerful customer success team.
How you set your own customer success mantra, vision or mission will drive all the customer programs you build and how your team goes about their work
You should not only think about these questions when starting a customer success practice, but also revisit over time as your team grows
