CSDC Solutions is dedicated to helping your company assess and implement a Customer Success model which drives value, reduce churn and increase upsells with your customer base.
CSDC Solutions helps you bring more impactful experiences to your customers. We’re dedicated to help you drive superior outcomes for your digital products from launch to continuous value delivered.
Areas I Focus on with Clients
New Product Rollout
Digital Transformation
User Experience Review
Product & Digital Marketing Strategy
Post-Sales Product Experience
Enterprise B2B/B2C Onboarding
Scalable Customer Success Team Practices
What is Customer Success?
When the Experience delivered by your digital product meets or exceeds the Value expected from your customers
Evaluate
Product Goals for Customers
Value Expected from Customers
Customer Team Structure
Current Customer Success Roadblocks
Role Definition
Team Compensation Planning
Cross-Team Alignment
Build
Customer Journey Mapping
Customer Onboarding & Rollout
Ongoing Service Model
Customer Marketing
Retention & Upsell Strategy
Voice of Customer Program
Customer Health Scores
Drive ROI
Increase Retention Rates
Increase Product Adoption
Speed up Sales Closing Time
Upsell of Current Customers
Lower Cost of Customer Support
Lower Customer Acquisition Cost
Increase NPS
My Work
Based in downtown Washington, D.C., I've had the opportunity to work with great companies all across the country. From San Francisco, Denver, Chicago, New York to DC, Customer Success enthusiasm continues to grow across all industries and geographies.